Return Policy

It is possible to return products in the event that, due to proven fault of our company, wrong products or products of poor and defective quality were sold (a mistake was made in receiving the order, in the invoicing, in the shipment, or there was wear, partial or total destruction during transport, etc. .),

and in all cases that were sent by mistake, as long as the packaging of the product has not been opened and after necessarily having been informed by telephone, within 5 calendar days from the date of receipt.

In any case, the products must be returned in perfect condition, in the condition they were received by the customer, complete and undamaged, and the packaging of the product must be the one that normally accompanies the product and be in perfect condition. If they are not returned within 15 calendar days, then the company may not accept any return or replacement.

In any case and for all the above cases, the maximum return period for replacement cannot be extended beyond 15 calendar days from the date of receipt. In addition, for all cases, the product to be replaced must necessarily be accompanied by all the documents that accompanied the product (e.g. Shipping Note - Invoice or Retail Receipt, etc.). Before each return, it is recommended to consult with the company's Online Store.

Order cancellation :

In the event that your online order has been completed but the product has not yet been shipped, you can cancel your order by calling 22850 24850, where the customer service department will assist you immediately.

RIGHT OF WITHDRAWAL

From the initial submission of the customer's order up to and including within 14 calendar days of receipt of the products by the customer and in fact when there are many in the same order from the delivery of the last one the customer is entitled to withdraw from the sale.

This withdrawal is unjustified, it is done in writing by filling in the relevant withdrawal declaration form provided by the company and the customer is only charged with any additional delivery costs, if he chose a method other than the cheapest standard delivery method of the company, as well as with the costs of returning the product .
The costs of returning the products in case of unjustified withdrawal are corresponding to the shipping costs determined on a case-by-case basis under the heading SHIPPING COSTS.
The customer must return the product exactly in the condition in which it was received, with all its components, the forms that accompany it, its packaging in excellent condition and the payment document.

The declaration of withdrawal is made in writing or electronically and the company is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it reaches it.
The refund to the customer will be made in the case of debiting via credit card as follows: in case the price has been paid to the company by the Bank before the withdrawal and return of the item, the company will be obliged to inform the Bank of the cancellation transaction and the bank will carry out any act provided for on the basis of the contract it has drawn up with the customer. The company, following this information, bears no responsibility for the time and method of execution of the offsetting, which is regulated by the aforementioned contract. However, she is entitled to request that the shipping and return costs of the goods be withheld and paid to her.
In the case of cash payment, if the customer had chosen the "pick up from the store" option, it will be done by returning his money to him from the store where he picked up the product.

The refund will be made within fourteen (14) calendar days from the receipt of the withdrawal notice to the company and the return of the goods.
The customer is responsible for indemnifying the company if he made use other than that which is necessary to establish the nature, characteristics and operation of the goods in the period until the declaration of withdrawal, and the company is entitled to agree with the customer its compensation even with mutual netting. In the event that the withdrawal concerns the provision of services, the customer must pay an amount proportional to what was provided up to the declaration of withdrawal. If the consumer exercises the right of withdrawal any associated contracts expire automatically, at no cost to the customer.

EXTERNAL DEFECTS

Upon receipt, the customer is obliged to unpack and check the products to confirm the absence of external, aesthetic defects, and in the event that they are present, he is entitled to reject the receipt of the item and return it to the distributor but to announce the existence of aesthetic defects within a reasonable time from the receipt of the item, while in the event that the reasonable time is not practicable, it is presumed that the products were received in excellent condition. The company is obliged to replace this item with a new one in a short time. In case of unconditional receipt of the item, it is considered that it was delivered in excellent external condition without aesthetic defects.

RETURNS AT BUSINESS CHARGE

The return of products is charged at the expense of the company

- in all cases in which other than those sold, by type or quantity, are delivered

- in the event that upon delivery the item has a damaged package, completely or in most of it

- in case it is found that the item has a manufacturing defect (provided this is confirmed by the authorized repairer who provides the guarantee of good operation) or a lack of quality, which quality has previously been agreed in writing with the company.

- In the case of damaged packaging, the customer must not accept the receipt of the product from the beginning and request its replacement, after consultation with the company.

- In the case of returns with a company fee, the products must be returned in the condition received by the customer and within a period of 14 days from their receipt. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right to replacement based on this condition is waived.

- In all cases, the return of the product to be replaced should be made together with all the documents that accompanied the product (e.g. DAT, Retail Account, etc.) and its complete packaging (unless it is a defect found later after delivery and the packaging is not present or also except in the case of a product whose packaging was received by the distributors when the item was delivered). The return of the products at the charge of the company will be carried out either by personnel and means of transport of the company or by courier.